These Terms of Service are an agreement between you and Bennett Hilberg, doing business as MarkupBridge (“MarkupBridge,” “we,” “us,” or “our”). They govern your access to and use of markupbridge.com, the MarkupBridge Photoshop plugin, its sign-in service, and related support (together, the “Services”). By acquiring, installing, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and authority
You must be at least 18 years old and legally able to enter into these Terms. If you use the Services for a company or other organization, you represent that you have authority to bind it, and “you” includes that organization. Marketplace distribution is not available to purchasers in the European Economic Area or United Kingdom at launch.
2. What MarkupBridge does
MarkupBridge lets an authorized user select a Frame.io still or version and attempt to bring supported review markup into the Photoshop document already open as labeled layers and a local manifest. The Services may stop an import when the selected source, document, geometry, or other required conditions cannot be verified. Some annotations, files, document modes, versions, devices, or configurations may not be supported.
MarkupBridge does not perform the retouch, manage the review, guarantee that every comment or mark will be imported, or replace your judgment. You are responsible for inspecting the result before relying on it or delivering work.
3. Accounts and requirements
You need your own valid Adobe account, authorized access to the relevant Frame.io content, a compatible licensed version of Photoshop, a supported device and operating system, and an internet connection for connected features. Current requirements will be identified in the Marketplace listing or product documentation. You are responsible for your accounts, credentials, equipment, connectivity, and compliance with applicable third-party terms.
4. License
While you have a valid trial or paid Marketplace entitlement and comply with these Terms, MarkupBridge grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the plugin for your own internal or commercial creative work. The license covers only the entitlement holder and authorized users within any seat or user limit attached to that entitlement.
You may not sell, rent, sublicense, distribute, share, or make the Services available outside the permitted entitlement; share credentials; copy or modify the Services; remove proprietary notices; bypass access or usage controls; or reverse engineer, decompile, or disassemble the Services, except to the extent applicable law expressly permits despite this restriction.
5. Your content and responsibilities
You retain your rights in your files, comments, annotations, and other content. You authorize the Services to access and process the content you select only as needed to provide the requested function. Our handling of information is described in the Privacy Policy.
You represent that you have the rights and permissions needed to access and process that content. Keep backups of working documents, review generated layers before use, and do not send private files, comment bodies, tokens, signed URLs, or credentials through support email.
6. Trial, subscription and cancellation
MarkupBridge’s launch offer is a 30-day free trial followed by an automatically renewing subscription of $19 per month unless canceled. Cancel before the trial ends to avoid the first charge and before a renewal date to avoid the next charge. Taxes or other charges disclosed at checkout may apply.
Adobe Marketplace and FastSpring handle the purchase transaction, billing, renewal, cancellation, tax, and refund process. The price, payment requirements, renewal date, cancellation method, and other transaction terms shown at checkout or in your order confirmation control if they differ from this summary. You may cancel through the account-management method provided with your subscription. Cancellation and access timing are governed by the Marketplace or FastSpring confirmation associated with your purchase.
Refund requests are governed by the policy presented with your purchase and applicable law. MarkupBridge does not make a separate refund promise, but we may help route a billing or fulfillment issue to the appropriate provider.
7. Third-party services
The Services interoperate with products and services operated by Adobe, Frame.io, FastSpring, and others. Those services are governed by their own terms and privacy practices. MarkupBridge is independent software and is not affiliated with, endorsed by, or sponsored by Adobe or Frame.io. We are not responsible for third-party services, and changes, outages, account restrictions, or discontinued access in those services may affect MarkupBridge.
8. Support, updates and availability
We provide support at [email protected] on a reasonable-efforts basis and do not promise a response or resolution time. We may provide updates, fixes, or changes through Adobe Marketplace. You may need to install an update or use a supported Photoshop, operating-system, or Frame.io configuration to continue using the Services.
We may modify, suspend, or discontinue part of the Services to address security, legal, technical, or third-party-platform requirements. When reasonably practical, we will give advance notice of a material change that adversely affects an active paid subscription.
9. Acceptable use
You may not use the Services to violate law or another person’s rights; access accounts, files, projects, or content without authorization; distribute malware; interfere with or overload the Services; evade security, rate, entitlement, or technical restrictions; probe for vulnerabilities without written authorization; or help another person do any of these things.
10. Ownership
MarkupBridge and its licensors retain all rights in the Services, including the software, documentation, branding, and related intellectual property. These Terms grant only the limited license stated above. Adobe, Photoshop, and Frame.io are trademarks of their respective owners.
11. Suspension and termination
You may stop using MarkupBridge at any time and may cancel your subscription as described above. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, use the Services fraudulently, or no longer have a valid entitlement. When the license ends, you must stop using the Services. Termination does not remove layers or manifests already stored in documents you control.
Sections that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnity, disputes, and general terms—will survive.
12. Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” MarkupBridge disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not warrant that the Services will be uninterrupted, error-free, secure, compatible with every environment, or able to import every annotation accurately. Nothing in these Terms excludes a warranty or consumer right that applicable law does not permit us to exclude.
13. Limits of liability
To the fullest extent permitted by law, MarkupBridge will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, data, files, time, or client opportunities, arising from or related to the Services, even if we were advised that such harm was possible.
To the fullest extent permitted by law, MarkupBridge’s total liability for all claims arising from or related to the Services will not exceed the greater of US $100 or the amount paid for MarkupBridge during the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot legally be limited.
14. Indemnity for business use
If you use the Services for a business or organization, that business or organization will defend, indemnify, and hold harmless MarkupBridge from third-party claims, damages, and reasonable costs arising from content it processes without sufficient rights, its unlawful use of the Services, or its material breach of these Terms, except to the extent caused by MarkupBridge’s gross negligence or willful misconduct.
15. Governing law and disputes
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules. Before filing a claim, you and MarkupBridge agree to try in good faith to resolve it for 30 days after written notice, unless immediate injunctive relief is reasonably necessary. Any lawsuit that is not eligible for small-claims court must be brought exclusively in the state or federal courts located in Hennepin County, Minnesota, and each party consents to those courts. Mandatory consumer protections that apply where you live remain unaffected.
16. Changes and general terms
We may update these Terms prospectively. We will post the revised Terms, change the effective date, and provide additional notice when required. If you continue using the Services after revised Terms take effect, you accept them to the extent permitted by law.
These Terms, the Privacy Policy, and any terms presented with your Marketplace transaction form the entire agreement concerning the Services. Marketplace or FastSpring terms control the sale and payment transaction; these Terms control your use of MarkupBridge. If any provision is unenforceable, the remainder stays in effect. A waiver must be written and applies only to the stated instance. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition, reorganization, or sale of the Services.
17. Contact
Questions about these Terms may be sent to [email protected] or:
MarkupBridge
Attn: Terms
4559 Trillium Dr N
Medina, MN 55340
United States